Conversa: Conversational AI Front Desk for Service Businesses

A turnkey conversational AI platform that handles every inbound call, SMS, and email — with persistent memory, intelligent escalation, and 100+ system integrations — operating as your autonomous AI front desk 24/7.

Trusted by service businesses across Australia & New Zealand

+5

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Every missed call is missed revenue. Every overwhelmed receptionist is a bottleneck. Every after-hours inquiry that goes unanswered is a customer choosing your competitor. For multi-location service businesses, healthcare practices, and professional services firms, the front desk is the highest-leverage chokepoint in your operation.

Conversa is a conversational AI platform purpose-built as AI front desk infrastructure for service businesses. It handles inbound phone calls, SMS, and email within a single unified platform — with persistent conversation memory, intelligent human escalation, and deep integration with your existing CRM, booking, and workflow systems.

No more missed calls.
No more overwhelmed reception teams.
No more lost revenue from after-hours inquiries.

The problem we solve

Service businesses face a common set of front desk automation challenges:

• Missed calls = missed revenue — when phones go unanswered, customers book with competitors
• Overwhelmed staff — reception teams juggle calls, walk-ins, and admin tasks simultaneously
• After-hours gap — inquiries outside business hours sit unanswered until morning
• Context loss across channels — customers repeat themselves across phone, SMS, and email interactions
• Scaling bottleneck — adding locations means hiring more reception staff at every site

Conversa eliminates these constraints with conversational AI that works alongside your team — handling routine inquiries autonomously while escalating complex cases intelligently.

Core platform: how it works

1. Unified multi-channel AI communication

Handle all inbound communications through a single conversational AI platform:

• phone calls — 24/7 AI call handling with natural, human-quality conversation
• SMS — automated responses, appointment confirmations, and follow-ups
• email — intelligent drafting, triage, and response automation
• shared conversation context across all three channels

One AI front desk, three channels, complete coverage.

2. Persistent memory & conversation context

Unlike basic chatbots, Conversa maintains persistent conversation memory:

• previous conversations with each customer across all channels
• booking history, preferences, and past interactions
• outstanding issues and scheduled follow-ups
• context that carries seamlessly across phone, SMS, and email
• relationship history that builds over time

Customers never have to repeat themselves — the AI remembers everything.

3. Intelligent human escalation

The conversational AI knows when to hand off to a human:

• confidence thresholds trigger automatic escalation
• single unified inbox for reviewing and managing escalated conversations
• full conversation context passed to human agents — no information lost
• seamless handoff without customer frustration
• escalation analytics to continuously improve AI handling rates

4. AI workflow automation & actions

Configure the AI to take real actions inside your business systems:

• book appointments directly into your calendar or scheduling tool
• update CRM records automatically after every interaction
• send follow-up confirmations and reminders via SMS or email
• trigger internal notifications and team alerts
• execute multi-step AI workflow automation based on conversation outcomes

5. 100+ system integrations

Conversa connects to 100+ systems your business already uses:

• CRMs — Salesforce, HubSpot, Zendesk
• vertical SaaS — Cliniko, ServiceTitan, Timely, Jobber
• e-commerce — Shopify
• productivity — Google Workspace, Microsoft 365, Outlook
• automation — Zapier, Airtable

Turnkey AI integration with your existing stack — not against it.

6. Analytics & performance reporting

Understand your AI front desk performance:

• call volume trends, peak hours, and staffing insights
• AI resolution rates and conversation outcomes
• escalation frequency and reasons
• channel performance breakdown across phone, SMS, and email
• ROI tracking and revenue attribution

Who this platform serves

Conversa is built for service businesses with high inbound communication volume:

Implementation process

Conversa follows a structured two-week implementation designed for operational reliability:

Why businesses choose Conversa

Capture lost revenue with 24/7 AI call handling

Every answered call is a potential booking. Every after-hours inquiry becomes a captured opportunity instead of lost revenue.

Free your team from routine inquiries

Reception staff focus on high-value interactions while the conversational AI handles routine calls, SMS, and email autonomously.

Scale locations without hiring

Add new locations without proportionally growing your front desk team — the AI front desk scales with your business.

True multi-channel with persistent memory

Phone, SMS, and email through a single conversational AI platform with shared context and conversation history.

Production-grade reliability

Built for uptime and consistency with enterprise-grade infrastructure, 99.9% SLA, and real-time monitoring.

Explore Conversa

If your business is losing calls, overwhelmed at the front desk, or missing after-hours opportunities, Conversa delivers turnkey conversational AI that starts handling calls in weeks, not months.